We understand that having flexibility in delivery timing can be important, and we apologize for any inconvenience this may cause. We strive to provide efficient and timely deliveries to all our customers.
Zilli ships worldwide, catering to customers across multiple countries. We have an extensive international shipping network that allows us to deliver our products to various destinations around the globe.
We strive to deliver your order as quickly as possible. Typically, our estimated delivery time is within 3-4 business days from the date of purchase. Please note that this timeframe may vary depending on the shipping destination, customs clearance outside the EU and any unforeseen circumstances that may arise during the shipping process.
If the carrier is unable to find anyone at the indicated delivery address, they will typically leave a delivery notification. This notification will provide instructions on how to proceed with the delivery. Usually your delivery will be rescheduled, which means that the carrier will provide options to reschedule the delivery for a more convenient time. Instructions on how to arrange a new delivery date or time will be mentioned in the notification. Please note that only three delivery attempts will be made before the package is returned to the sender.
All our shipments are duty unpaid, which means that all clients living outside the European Union will have to assume the payment of local tax and duties during import process. Nevertheless, please note that the payment for clients living outside European Union is excluding French local tax.
For all shipments, we collaborate with DHL, a globally recognized courier service known for its reliability and timely deliveries. All our parcels will be delivered against signature to avoid any security issues.
You may receive your order in multiple packages in the following situations. All our perfumes are shipped in separate packages due to regulations regarding hazardous materials. If you place an order for both custom products and items available in stock, the custom product will be shipped separately, adhering to the announced production timelines.